Our Customer Support

We manufacture specialized software. This is why we offer special support:

Whether it's per hotline or e-mail, you will receive knowledgeable advice regarding your TILOS enquiry. No call centers or answering machines, we give our support matters a personal touch!

We categorically support all general enquiries regarding installation, licensing or updates.

Clients with a valid support contract automatically receive a new update upon release for their software. Preferential treatment regarding complex TILOS matters is guaranteed by our hotline.

Hotline

Basically we support every TILOS User with general questions regarding installation, licensing, update, etc.

Users with annual maintenance contracts will get automatically new software updates. In addition also more complex questions will be answered directly and preferential at the hotline.

Information for our technical hotline:

Monday to Thursday 08.30 am - 5:30 pm (GMT +1)
Friday 08.30 am - 1:00 pm (GMT +1)

Fridays after 1 pm you can reach the Hotline via email. 

Phone +49 (0) 721 / 4647 - 2829
Fax +49 (0) 721 / 5096 - 1042
Email tilos@trimble.com

Please take in consideration, that in flexible time bands and banking holidays or in the lunch break not the entire support team is available.

In general, contacting our hotline you should have ben prepared the following information:

  • Your Software Product-ID.
  • Your Company Name and address.
  • The current software version (See Help - About).
  • Which Operating system you are working on and the assigned User Rights.